Industrial Cleaning and Disinfection
Healthcare associated infections and no touch disinfection
UK, France, Germany, USA
Programme to understand more about HAIs in hospitals and methods to combat them.
Qualitative and quantitative telephone interviews with infection control managers in hospitals.
Allowed client to develop hand cleansing systems and wipes to reduce HAIs.
Customer satisfaction with industrial floor cleaners
European study to understand perception of our client by his main customers, and also by competitive suppliers' customers.
Telephone interviews with managers responsible for choosing machines on all aspects of product, service and price.
Identified strengths and weaknesses of the manufacturers; and suggestions for improving service and image.
In hospital testing of surface wipes
Netherlands, Belgium & France
Need to test different wipes brands in hospitals across these countries.
Products placed with hospitals; after 2 weeks, nursing and auxiliary staff were interviewed on efficacity, pleasantness to use, ease of use and other issues.
Enabled client to improve design and strength of their existing wipes.